Shipping policy
Thank you for shopping with Lusivra. We aim to make your experience as smooth as possible — from checkout to delivery. This Shipping Policy outlines how we process, ship, and deliver your orders.
💙 1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with your tracking number and a link to monitor your delivery.
During high-demand seasons or promotional events, processing may take an additional 1–2 days. We appreciate your patience and understanding.
🔷 2. Shipping Times
We proudly ship worldwide. Estimated delivery times by region:
| Region | Estimated Delivery |
| United States | 5–10 business days |
| United Kingdom | 5–10 business days |
| Canada | 7–12 business days |
| Australia & New Zealand | 7–12 business days |
| Other Regions | 10–15 business days |
*Delivery times may vary slightly due to customs processing, local carrier delays, or regional logistics.*
💙 3. Shipping Costs
We offer Free Standard Shipping on all orders. Express shipping options may be available at checkout for an additional fee.
🔷 4. Tracking Your Order
Once your order ships, you will receive tracking details via email. Please allow up to 48 hours for tracking updates to appear.
If you do not receive a tracking number within 5 business days of ordering, please contact us at info@lusivra.com.
🌿 5. Customs, Duties & Taxes
International shipments may incur customs duties or import taxes once they reach your country. These fees are not included in product prices or shipping costs and are the customer’s responsibility. Please consult your local customs office for more information.
💛 6. Lost, Delayed, or Damaged Packages
If your package is lost, delayed, or arrives damaged, contact us at info@lusivra.com within 7 days of the expected delivery date. We will work with our carriers to resolve the issue as quickly as possible.
📦 7. Address Accuracy
Please double-check your shipping address at checkout. Lusivra is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
📩 8. Contact Us
For any questions regarding shipping, tracking, or delivery, reach out to us at info@lusivra.com.