Refund policy
At Lusivra, your comfort and satisfaction matter to us. We want you to feel completely confident in your purchase — which is why every order is covered by our 30-Day Money-Back Guarantee.
If for any reason you’re not fully satisfied with your Lusivra Cushion, you may return it within 30 days of delivery for a full refund.
💙 Eligibility for Returns
- The cushion must be in its original condition, clean, and undamaged.
- All accessories and original packaging must be included.
- A valid proof of purchase (order number or confirmation email) is required.
- Returns must be initiated within 30 days of receiving your order.
🔷 How to Start a Return
- Contact our support team at info@lusivra.com with your order number and reason for return.
- Our team will provide you with the return instructions and shipping address.
- Once your item is received and inspected, we will issue your refund to your original payment method.
Refunds are typically processed within 5–7 business days after your return has been approved. Please note: Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
💛 Damaged or Defective Items
If your cushion arrives damaged or defective, please contact us within 7 days of delivery at info@lusivra.com with photos or a short video showing the issue. We will replace or refund your item as quickly as possible.
✨ Our Promise
We’re confident you’ll feel the difference with Lusivra — but if not, your purchase is completely risk-free thanks to our 30-Day Money-Back Guarantee.